Title : Hospital care for cancer patients - safety, quality of care, education and respect for patient’s rights
Abstract:
Hospital care quality and communication with cancer patients is a critical issue in the treatment of this kind of patient. As a chronic, complex illness, cancer treatments and communications with cancer patients need to be more than just providing information. Communication between doctors, nurses, medical technicians in diagnostic labs, other medical staff, the patient, and the patient's family members is essential to therapy. The study aims to examine cancer patients' opinions on the observance of patient's right to information in the hospital, quality of health care, education, safety and conditions. Such analysis will allow for identifying areas for improvement in quality, safety, and communication between medical staff and patients. The study was based on the research conducted in an oncology hospital in 2021. The sample was purposive. Significantly, the questionnaire marked the need for the patient to evaluate the entire treatment history at this hospital, both the current and previous hospital stay. The survey contains 33 closed questions, divided into sections, and one open question. Questions as about: dealt with the issue of respecting the patient's right to information, dealt with quality issues in care, including whether medical staff treat patients respectfully, access to psychological care, how patients' pain is treated, ancillary services, such as meal delivery and maintaining standards of hygiene and freshness, cleanliness, local conditions, education and the ability to involve loved ones in the treatment process.
Patients who believed they were adequately informed about the nature and preparation for radiological examinations agreed with statements that medical receptionists (p=0.00), doctors (p=0.00), and medical technicians at the institute (p=0.00) provided clear and comprehensive information. It was also observed that patients who identified the institute above staff as polite (p=0.00 in each case) considered themselves better informed. Patients who received informational brochures about their illness (p=0.00), tips for living with the disease (p=0.00), comprehensive information about further treatment (p=0.00), and had the opportunity to involve close individuals in the treatment process (p=0.00) believed they received satisfactory information about their illness. Patients positively assessing the clarity of the institute's signage (p=0.00) and the ease of reaching its various parts (p=0.00) believed that it is well adapted to the needs of physically disabled individuals. The positive impact of providing patients with informational brochures about their illnesses, living tips, and detailed treatment plans. The involvement of patients' close associates in the treatment process also significantly enhances patient satisfaction and understanding. In summary, attention should be paid to developing informational brochures about illnesses, informing patients about further treatment plans, and involving close individuals in the treatment process. Clarity of the institute's signage and the ease of reaching its various parts believed that it is well adapted to the needs of physically disabled individuals. Patients who received meals in accordance with their individual dietary recommendations were satisfied with the quality of meals received at the institute.
